Return Policy
Introduction
At MyPairs.ca, we want you to be completely satisfied with your purchase. If you are not happy with your order, you can return it within 15 days of receiving it for a refund or exchange, subject to the terms and conditions below.
Return Conditions
- Timeframe: Returns must be initiated within 15 days of the delivery date.
- Condition of Items: Items must be returned in their original condition, unused, unwashed, and with all tags and original packaging intact.
- Proof of Purchase: A receipt or proof of purchase is required for all returns.
Non-Returnable Items
Certain items are non-returnable, including:
- Gift cards
- Final sale items
- Any item not in its original condition, damaged, or missing parts for reasons not due to our error
Return Process
- Initiate a Return: To start a return, please contact our customer service team:
- Email: info.mypairs@gmail.com
- Phone: +1 (416)-730-1356
- Prepare Your Return: Once your return is approved, carefully pack the items in their original packaging, including all accessories, tags, and documentation.
- Shipping: Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
- Return Address: Please send your returns to:
- 3303 Bayview Ave, North York, ON M2K 1G4
Refunds
- Processing: Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.
- Shipping Costs: Original shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Exchanges
If you need to exchange an item for a different size, color, or product, please follow the return process above and specify that you would like an exchange. Once we receive your return, we will process the exchange and ship the new item to you. Exchange items are subject to availability.
Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer service team within 7 days of receiving your order. We will provide instructions for returning the item and issue a full refund or replacement at no additional cost to you.
Contact Us
If you have any questions about our return policy, please contact us:
Thank you for shopping with MyPairs.ca. We appreciate your business and are committed to ensuring your satisfaction.
